Shipping & Policies
Thank you for visiting and shopping with Small Jane!
Following are the terms and conditions that constitute our Shipping Policy.
When will I receive my order?
All orders are shipped with Canada Post, and will be sent out within 3 business days of their placement. We use Standard Shipping for our Flat Rate orders; Canadians can expect 3 - 5 business days, and International customers — including the United States — can expect 6 - 10 business days. Xpresspost is also available; estimated at 1 - 3 days delivery. Shipping times vary for each country, province and state, depending on the method, and all timeframes are estimated.
All orders are shipped with Canada Post, and will be sent out within 3 business days of their placement. We use Standard Shipping for our Flat Rate orders; Canadians can expect 3 - 5 business days, and International customers — including the United States — can expect 6 - 10 business days. Xpresspost is also available; estimated at 1 - 3 days delivery. Shipping times vary for each country, province and state, depending on the method, and all timeframes are estimated.
Do you offer shipping to the United States?
Yes we do!
Yes we do!
Do you offer International shipping?
Again — yes!
Again — yes!
Customs, Duties and Taxes
Small Jane is not responsible for any customs, duties or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Small Jane is not responsible for any customs, duties or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Small Jane is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Small Jane is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Returns & Exchanges
As a small company, we are thankful for your purchase. Unfortunately, our size also limits our capabilities, so we do not offer returns or exchanges. All sales, therefore, are final.
As a small company, we are thankful for your purchase. Unfortunately, our size also limits our capabilities, so we do not offer returns or exchanges. All sales, therefore, are final.
Payment Information
We accept Visa, MasterCard, American Express and both Google Pay and Apple Pay.
We accept Visa, MasterCard, American Express and both Google Pay and Apple Pay.