Thank you for visiting and shopping with Small Jane!
Following are the terms and conditions that constitute our Shipping Policy.
When will I receive my order?
All orders are shipped with Canada Post, and will be sent out within 3 business of their placement. We use Standard Shipping for our Flat Rate orders; Canadians can expect 3 - 5 business days, and International customers — including the United States — can expect 6 - 10 business days. Xpresspost is also available; estimated at 1 - 3 days delivery. Shipping times vary for each country, province and state, depending on the method, and all timeframes are estimated.
How much does shipping cost*?
We offer a flat rate of $15 CAD for Canadian customers, and $20 CAD for US and International customers. Xpresspost is also available, and calculated at the checkout (Xpresspost cost vary for each country, province and state). Free shipping is available for orders $100 and over.
• $15 CAD flat rate, with Xpresspost option
US & International customers
• $20 CAD flat rate, with Xpresspost option
Do you offer shipping to the United States?
Yes we do! See How much does shipping cost? above.
Do you offer International shipping?
Again — yes! See How much does shipping cost? above.
Customs, Duties and Taxes
Small Jane is not responsible for any customs, duties or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Small Jane is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Returns & Exchanges
As a small company, we are thankful for your purchase. Unfortunately, our size also limits our capabilities, so we do not offer returns or exchanges. All sales, therefore, are final.
We accept Visa, MasterCard, American Express and both Google Pay and Apple Pay.